Frequently Asked Questions
Answers to the questions we hear most from Boston homeowners and property managers.
General
We guarantee a 60-minute response time across the Greater Boston metro area. Our dispatch center operates 24/7/365.
Yes. We work directly with all major insurance carriers and handle claims documentation, billing, and communication on your behalf.
We are IICRC certified, Massachusetts HIC Licensed (#219019), fully insured with general liability and workers compensation, and EPA Lead-Safe certified.
Yes. We provide free on-site assessments for all restoration needs with no cost or obligation.
Water Damage
Typical residential drying takes 3-5 days with professional equipment. Full restoration including reconstruction may take 1-4 weeks depending on scope.
Most homeowner's policies cover sudden and accidental water damage. Flood damage from external sources typically requires separate flood insurance.
Yes. Mold can begin growing within 24-48 hours of water exposure. This is why rapid response and thorough drying are critical.
Mold
Warning signs include musty odors, visible growth, water stains, peeling paint, and unexplained respiratory symptoms. Professional inspection with thermal imaging provides definitive answers.
Some mold species produce mycotoxins that cause respiratory issues and allergic reactions, especially in vulnerable populations. Professional testing identifies species and risk level.
Small surface areas under 10 square feet on non-porous surfaces may be manageable. Larger areas require professional containment to prevent spreading spores throughout your home.
Fire & Smoke
As soon as the fire department clears the structure. Smoke acids permanently etch surfaces within 72 hours. The first 24-48 hours are critical.
In most cases, yes. Thermal fogging, ozone treatment, and hydroxyl generators neutralize odor at the molecular level. Professional results far exceed consumer products.
Firefighting water damage is addressed simultaneously with fire damage as part of our comprehensive restoration approach.
Still Have Questions?
Call us anytime. We are happy to help.